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Case Study


Central to our approach is understanding who is having the problem and how they will benefit from the solution.

Who is having the Problem?

Broadly speaking, anyone who is running an IT or Non-IT (Transitioning a Hospital or Prison) Project or Programme.

What do we assume about them?

They have an appreciate of how to run a project or to use Project Management software.

Who will benefit from the solution?

Department Leads, Portfolio Leads, Programme Managers, Project Managers.


Before rushing to find a solution, pause and reflect on how much you really know about the problem.


Einstein once said, “If I had an hour to solve a problem I'd spend 55 minutes thinking about the problem and five minutes thinking about solutions.”

What is the problem about?

The current PPM Tool is being discontinued, Serco need a need Tool to manage their projects.

Is there an actual/real problem?

Microsoft have informed that investment is stopping in the current piece of software. Projects are failing, stakeholders who have to complete tasks cannot access the relevant information about the project due to Tool Accessibility.


Understanding where and when the problem occurs can give us insights into the causes and triggers.


Find proof to test how real this problem is.

Where does it occur? What is the context?

Across multiple different business units (15+), all complain of not being able to plan projects effectively, leading to not being able to resource effectively leading to not being able to complete projects effectively.​

What is the proof of the problem happening in a certain context or space?

Massive project overspend, lack of resource allocation capabilities, lack of mechanisms to prioritise new projects effectively.


Having gathered your insights together, test with the problem owner how important this problem is. Where does it sit in their priorities? Is it really worth solving?

Why is it worth solving? Why care about it?

Providing Serco with a mechanism to plan, resource and deliver projects effectively to support both their client's needs, but also their internal project needs.

What pain point would a solution help get rid of?

Consistent Project Management

What is the most important value for the user?

The many different approaches mean that departments do things their own way, making it very difficult to enforce an approach or framework to manage projects or programmes.

Why is it worth our client's investment? How does it meet their business goals/KPIs?

It provides our client with insight across multi-million pound portfolios which they can currently only gain by an incredibly manual process, which is often inaccurate.

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