The Operations Delivery Collective
Engaging and enabling organisations
to deliver
Watch the story of the Operations Learning Academy
Our Purpose
We believe better operations create better businesses — and better working lives.
Most operational challenges aren’t just about process or tools — they’re about how
people work, think, decide, and learn.
That’s why our work starts with listening, mapping, and understanding. Then we
design from the inside out — building the systems, practices and learning
environments that enable people to perform and thrive.
What We Do
Engaging and enabling organisations to deliver
Whether you're leading a transformation, trying to break down silos, or looking to
embed new behaviours at scale, we bring a full-cycle approach to operational
change:
A bridge between corporate strategy and goals and an engaged and enabled workforce.
1
We Discover & Define
● Understand your current system, blockers and opportunities
● Identify what needs to shift – technically and behaviourally
● Align leadership on direction and priorities
2
We Design & Develop
● Design fit-for-purpose Operations Systems with your people
● Build tools like Maturity Matrices and visual systems for alignment
● Create learning experiences that embed new mindsets and practices
3
We Deliver & Support
● Facilitate strategic conversations and cross functional workshops
● Design and deliver Operations Learning Academies
● Coach leaders and teams through implementation
● Build momentum through storytelling, reviews and reflection
We stay with you through the journey — from concept to capability.
About Us
Together, Dave and Nigel blend systems thinking with human-centred design to transform the way Operations works.
Our Clients
Over the years we have had experience designing and collaborating with various clients
Let's Talk
Whether you're about to redesign your Operations System, launch a transformation programme, or rethink how learning supports performance — we can help.
Let’s explore how we can work together.